By Chinedu Echianu
The Federal Government has taken a major step to strengthen worker protection with the launch of an Employees’ Compensation Scheme (ECS) Help Desk in Abuja, aimed at improving access to welfare services for civil servants.
Speaking at the commissioning, Managing Director/Chief Executive of the Nigeria Social Insurance Trust Fund (NSITF), Oluwaseun Faleye, described the initiative as a landmark move to institutionalise care, safety, and dignity within Nigeria’s public service.The Federal Government has taken a major step to strengthen worker protection with the launch of an Employees’ Compensation Scheme (ECS) Help Desk in Abuja, aimed at improving access to welfare services for civil servants.
Speaking at the commissioning, Managing Director/Chief Executive of the Nigeria Social Insurance Trust Fund (NSITF), Oluwaseun Faleye, described the initiative as a landmark move to institutionalise care, safety, and dignity within Nigeria’s public service.
He said the Help Desk, located at the Office of the Head of the Civil Service of the Federation, represents a transition from policy to real impact, ensuring that federal workers are adequately protected under the scheme.
“This is a defining milestone in the evolution of social security delivery within Nigeria’s public service,” Faleye said. “It reflects government’s commitment not just to service, but to the safety, welfare, and security of those who serve.”
He commended President Bola Tinubu for prioritising social protection reforms, and praised the Head of the Civil Service, Didi Esther Walson-Jack, for her leadership and support in bringing the initiative to fruition.
Faleye noted that the Help Desk is the first of its kind, integrating treasury-funded Ministries, Departments and Agencies into the ECS through a structured payroll framework to ensure transparency, accountability, and efficiency.
According to him, the facility will function as a one-stop hub where civil servants can access accurate information, professional guidance, and prompt resolution of compensation-related issues.
“What we have done is to build a system that works by design—one that inspires confidence and assures every civil servant that they are protected stakeholders in the Nigerian project,” he added.
In her remarks, Walson-Jack described the initiative as “historic,” noting that it marks the realisation of a long-standing vision for enhanced worker welfare.
“This is a moment that has been 16 years in the making. We are deeply grateful to Mr President for making workers’ welfare a priority,” she said.
The event also featured the signing of a Memorandum of Understanding between the NSITF and the Office of the Head of the Civil Service of the Federation to deepen collaboration and strengthen service delivery under the scheme.
