By Chinedu Echianu
The Managing Director of the Nigeria Social Insurance Trust Fund (NSITF), Oluwaseun Faleye, has urged staff of the Fund to go the extra mile in service delivery to strengthen public trust and improve the organisation’s image.
Faleye gave the charge on Tuesday in Abuja while flagging off the 2026 Customer Service Week celebration at the Fund’s headquarters.
He said the theme, “Go the Extra Mile,” should be adopted as a permanent work ethic rather than a slogan limited to the celebration.
According to him, consistent excellence in service delivery will improve public perception of the Fund, enhance customers’ experiences and give staff greater satisfaction in their work.
“Going the extra mile will give us the extra edge in terms of how people perceive us, how people experience NSITF and, of course, personal satisfaction, knowing that you are doing your best for people,” he said.
The NSITF boss stressed that the Fund’s mandate requires empathy, sensitivity and understanding, particularly when dealing with workers who suffer occupational injuries, disabilities or diseases, as well as employers and dependants of deceased workers
He also emphasised the need for stronger collaboration among departments, noting that internal service delivery directly influences the quality of services received by the public.
Faleye explained that departments such as inspection and audit, compliance, and claims must work together to ensure that requests are handled efficiently and customers receive timely assistance.
He cautioned staff against returning to old practices after the celebration, urging them to sustain the momentum and make excellent customer service part of their daily responsibilities.
“I don’t want us to just use the moment, the week, the month as a customer service-oriented period and afterwards go back to our usual status. I want us to keep that momentum and sustain it going forward,” he said.
